Our primary focus is to help your child meet their goals and consistent attendance is necessary to maximize progress. We have instituted a fair cancellation policy as follows:
If for any reason your child will be unable to make their scheduled appointment time, a 24 hour notice must be given in order to avoid being charged for the full session. (Please note we CANNOT bill insurance for a missed appointment, so responsibility of the full payment is on the client.) We understand that sudden illnesses or emergencies arise, please call us as soon as you know your child will be unable to make their session due to illness. Missing a session without any prior notification (no show) for any reason will be billed to the client in full. We ask that no more than three (3) cancellations occur every quarter throughout the year. The quarters will be as follows:
January-March / April-June / July-September / October-December
If three (3) or more cancellations or skipped sessions occur in a given quarter, we reserve the right to schedule another family into that time slot. Sessions begin promptly at the agreed time. If the child is late for the session, the session will still finish at the scheduled time.
This policy is in place out of respect for our therapists and clients. By giving last minute notice or no notice, it prevents someone else from being able to schedule into that time slot.
We appreciate your understanding and efforts in upholding our Cancellation Policy.
During scheduled therapy sessions parents need not be present if cleared with your therapist. Due to COVID 19 we are limiting the amount of people into our clinic so parents should call when they arrive at the parking lot before entering the building.
Provision of Supplies
If your child is being seen for feeding related goals you may be asked to bring food items to be used during your child’s therapy session. In order to meet the needs of each individual child we may ask for foods commonly used in your home. We keep a limited supply on hand that we use for initial evaluations and emergency use only. We appreciate your compliance in this matter as it is necessary for the success of your child.